The Sugar Diva Policies
Returns : We strive to offer you the best quality products and try to give detail information on each item as well as a close up pictures so that you will clearly see what you are purchasing. If you have a question about any of our products, please do not hesitate to call us and we will be happy to help you. Because our products contain food / drink or used with food and drinks, and for safety health reasons, we cannot offer refunds or exchanges. If you choose to return your purchase without contacting us for approval, for any reason, this will be at your own expense and no refund will be given nor will the product be sent back to you.
Items that are not food related or if we made an error in packing your order, please contact us and we will make it right. We will not be responsible for lost or damaged packages that are returned. Approved returns must be sent to us within 7 days of your receiving them, in the same package and condition that it was shipped. ONLY approved items will be refunded or exchanged. Please note that we cannot refund shipping costs. You will be credited only for the amount of the items purchased. All credits will be issued within 10 days of receiving goods back to us. This return policy does not apply to any custom made orders or special request made by you upon ordering.
We understand from time to time something may not arrive in proper condition due to shipping or packaging from the manufacturer. Should you receive damaged goods, please notify us within 2 days of receiving your order and we will take care of it immediately. We will give you instructions on what to do in order to get the package back to us.
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Payment: We accept Visa…MasterCard…and American Express through our secure server. You may also pay with your personal check or money order. If paying by check, allow a little time for your check to clear the bank, at which time your order will be sent immediately. Orders that include money orders will be processed as soon as we receive them.
Privacy Policy: The Sugar Diva respects your privacy and will never share any information given to us and protects your privacy with all transactions for your purchases. We process all orders through our private charge system located in our business. It’s the same as coming in our store. It is not done online. Your order is placed online through our secure server and then processed in our store privately.
Payment: We accept Visa…MasterCard…and American Express through our secure server. You may also pay with your personal check or money order. If paying by check, allow a little time for your check to clear the bank, at which time your order will be sent immediately. Orders that include money orders will be processed as soon as we receive them.
Send all payments to:
The Sugar Diva
2175 Hunting Hills Road
Danville, Virginia 24540
Phone: 434.724.7521
Fax: 434.724.5034
The Sugar Diva
970 Mount Cross Road Suite G
Phone: 434.724.7521
Fax: 434-724-5034
